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Refund policy

Last updated: November 12, 2026

Returns

You can return unopened tins within 30 days of delivery for a refund. The tin must be unused, with its seal intact, and in the condition you received it.

Because MVP is a consumable product, we can't accept returns of opened or used tins. The one exception is an order that arrived damaged, defective or wrong (see below).

Damaged, wrong or missing items

If your order arrives damaged or defective, has the wrong item or is missing something, email us within 7 days of delivery with your order number and a photo of the problem. We'll send a replacement or refund you in full, shipping included. If we need the item back, we'll pay for the return shipping.

How to start a return

  1. Email mvpnootropics@gmail.com with your order number and the items you want to return.
  2. We'll reply with return instructions and the return address. Please wait for that reply before sending anything, because we may not accept returns sent without instructions.
  3. Pack the unopened tins securely and send them with a tracked shipping service.

Return shipping

If you're returning an order because you changed your mind, you pay the return shipping. If the return is because of our mistake, such as a damaged, defective or wrong item, we pay it.

Refunds

When your return arrives, we'll check it and email you to say whether your refund is approved. Approved refunds go back to your original payment method, and your bank or card issuer may take 5–10 business days to post them.

We don't refund the original shipping charge unless the return is because of our mistake.

If you haven't seen your refund 10 business days after we approved it, check with your bank or card issuer first, then email us.

Exchanges

We don't offer direct exchanges. If you'd like a different flavor, return the unopened tin for a refund and place a new order.

Cancellations

You can cancel an order for a full refund until it ships. Email us as soon as you can with your order number. Once an order has shipped, the return terms above apply.

Questions

MVP Nootropics Inc.
16420 Kittridge St, Van Nuys, CA 91406, United States
Phone: +1 747 273 6994
Email: mvpnootropics@gmail.com